Right of withdrawal for customers / consumers

Customers who are consumers within the meaning of the Consumer Protection Act ("KSchG") are entitled to the following right of withdrawal:

1. The customer has the right to withdraw from this contract within 30 days without giving any reason.

2. The withdrawal period is 30 days from the day on which the customer or a third party named by him who is not the carrier has taken possession of the goods (in the case of a purchase contract).

3. To exercise the right of withdrawal, the customer must inform spottle GmbH of the withdrawal of the contract by means of a clear statement (e.g., a letter sent by post or an email) to the address: spottle GmbH, Halleiner Landesstr. 53/1, 5061 Elsbethen, Austria (Tel.: +43 662 62 78 30) or by email to support@spottle.net. The customer may use the model withdrawal form (see below) or any other clear statement for this purpose.

4. To meet the withdrawal deadline, it is sufficient for the customer to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.

5. If the customer withdraws from this contract, spottle GmbH shall reimburse all payments received from the customer without undue delay and in any event not later than 14 days from the day on which spottle GmbH is informed about the customer's decision to withdraw from this contract. For this reimbursement, spottle GmbH will use the same means of payment as the customer used for the initial transaction, unless expressly agreed otherwise with the customer; in no event will the customer be charged any fees for such reimbursement.

6. spottle GmbH may withhold reimbursement until it has received the goods back or the customer has supplied evidence of having sent back the goods, whichever is the earliest. The customer shall send back the goods or hand them over to the following address without undue delay and in any event not later than 14 days from the day on which the customer communicates his withdrawal from this contract to spottle GmbH:

- For Austria, Germany, Europe, and the rest of the world:
LKV Logistics GmbH
c/o spottle
Salzachtalstr. 47
5400 Hallein
Austria

- For Germany (Only DHL packages / Deutsche Post):
LKV Logistics GmbH
c/o spottle
ZSP Bad Reichenhall
At power station 7
83435 Bad Reichenhall
Germany

The deadline is met if the customer sends back the goods before the period of 14 days has expired. The customer will bear the direct cost of returning the goods. The customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

7. Sample of the withdrawal form

If the contract is to be revoked, we kindly ask you to complete the following form and send it to spottle GmbH thereafter.

Address: spottle GmbH, Halleiner Landesstr. 53/1, 5061 Elsbethen, Austria or by email to: support@spottle.net

I / We* hereby revoke

the contract concluded by me* / us*

for the purchase of the following goods* / provision of the following service*:

_______________________________________________________


_______________________________________________________


Ordered on* ____________ / received on* __________________


__________________________________________________________
Name of consumer(s)


__________________________________________________________
Address of consumer(s)


__________________________________________________________
Consumer(s)' signature (only required for paper communication)


_________________________ Date
* Please cross out if not applicable

Click here for the withdrawal form in PDF

8. Exceptions to the right of withdrawal: There is no right of withdrawal for goods that are made to customer specifications or are clearly tailored to personal needs. Furthermore, there is no right of withdrawal for goods that have been used. The goods must be unused and in the condition in which they were received, including the original packaging.